Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at wildravensnest.info@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to an item arriving damaged, defective, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at wildravensnest.info@gmail.com or 469-505-7747.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods such as herbs, teas, flowers, custom or personalized products; personal care or body products; and other items that cannot be resold for health, hygiene, or safety reasons.

We also cannot accept returns on hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Sale and clearance items, gift cards, digital products, services, classes, event tickets, and deposits are non-refundable unless otherwise stated at the time of purchase.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without providing justification, as required by applicable law.

Returned items must still be in the same condition in which they were received, unworn or unused, with tags if applicable, and in their original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at wildravensnest.info@gmail.com.